FAQ
Can I freeze the cakes?
You can freeze our pies, cakes and cupcakes for up to 3 months.
Where can I see the allergens?
The products contain icons with the best-known allergens. Do you need more information? Send an email to info@julieshouse.be.
How can I receive an invoice?
When you place an online order, you will automatically receive your invoice by email.
Did you buy something in the store or in our vending machine and would you like an invoice? Send an email to info@julieshouse.be with a photo of your receipt.
How can I cancel an order?
Send an email with your order (SXXXXX) to info@julieshouse.be.
Do you want something personalized?
We only sell what we sell online. So we don't custom make anything.
We do have edible photos or logos that you can place on the pastries.
Did you provide an incorrect delivery date?
Feel free to contact us. We'll look into the options together to make any necessary changes.
Please note: if you choose to collect your order from one of our collection points, the products will be delivered there the day before.
Do you have any further questions? Don’t hesitate to contact us via info@julieshouse.be or +32 9 233 33 90.